100% Satisfaction Returns Policy
At TASHANDA, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a
bridge between consumers and our artists depends on high quality products and extraordinary customer service.
For Orders Shipped to the Continental US:
Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise
Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an
error by TASHANDA, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all
applicable shipping costs paid on the product(s) you are returning.
If the return is not a result of an error by TASHANDA, you will be responsible for all shipping and gift box costs incurred for the
order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking
(such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for
ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the
60-day period has expired.
For Orders Shipped Anywhere Other Than the Continental US:
Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise
Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an
error by TASHANDA, please be sure to indicate the nature of the error when requesting the RMA number and a customer service
specialist will provide you with further instructions.
If the return is not a result of an error by TASHANDA, you will be responsible for all shipping costs and duty incurred for the order
and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS,
FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all
items arrive at the Customer Service Center in their original condition. No refunds will be available after the 60-day period has
expired.
Returning a Gift:
If you have received a gift from TASHANDA and would like to return it, you may do so by requesting an RMA number during the
60-day period following receipt of the order. As soon as the return is received, we will issue you a Gift Certificate for the full
amount of the original order, less shipping charges, so that you may make a new selection from any of the fine offerings on the
site. Don't worry, we will not alert the person who sent you the gift as to your return request.
Promotion Codes on Returned Orders:
If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on
TASHANDA's part, we will gladly issue you a new promotion code for a future purchase on the site. If the return did not result from
an error by TASHANDA, you will be unable to re-use the original promotion code.
Issuance of Credit:
Your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you are
interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order
(either online or by phone) for the product you would like to purchase.
Important Notes and Restrictions:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer
Service Center.
No refunds or returns on custom orders.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when
you received it.
As a safeguard against potential abuse, TASHANDA reserves the right to deny a refund to anyone who has made what we
determine to be excessive returns.
Please note that gift box charges are not refundable.
Step-by-Step Return Instructions:
Request a Returned Merchandise Authorization (RMA) number by contacting the TASHANDA Customer Service Department at
orders@tashanda.com. Be sure to indicate your order number (which appears on your invoice), the name or Product ID of the
product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much
detail as possible). You will receive a prompt response from a customer service representative containing your RMA Number
along with any special return instructions.
If the return is the result of an error by TASHANDA and the merchandise is being returned from a United States address, we will
send you a prepaid mailing label for the return of the merchandise. If the return is the result of an error by TASHANDA but the
merchandise is being returned from an address outside the United States, a customer service representative will provide you
with specific return instructions. In all other cases, please send the merchandise you would like to return using a trackable
shipping service (UPS, FedEx, or registered mail within the US; UPS, FedEx, TNT, or DHL from outside the US). It is strongly
recommended that you insure the shipment, as you will be responsible for ensuring that all items arrive at the Customer Service
Center in their original condition.
Be certain to include the following along with the returned merchandise: your RMA number, name, email address, and mailing
address, as well as a copy of the original TASHANDA invoice (if available) and any feedback related to the order that you may
have forgotten to include in your original RMA request.
IMPORTANT NOTE: Refunds will not be available if the returned products have been damaged or altered in any way before
arriving at the Customer Service Center.
Once the merchandise has been received at the Customer Service Center, your credit card will be credited for the applicable
amount or, if you paid by check or money order, a check will be written in your name and mailed to you. If you would like to order
another item in place of the returned product, you will need to submit a completely new order either online or by phone.
Non-Received Orders
Be sure to indicate the correct mailing address when you are filling out your order form. TASHANDA is not responsible for items
that have not been received due to an incorrect address or change of address. If you have not received your order and would like
to check the status, please contact our Customer Service Department at orders@tashanda.com (be sure to note your order
number and email address, and verify the correct mailing address). A customer service representative will check our records to
determine when your order was processed and mailed.
Damaged/Incorrect Products or Incomplete Orders
At TASHANDA, we are focused on pleasing you. If you have received a damaged or incorrect item, or if you believe that part of your
order is missing, please immediately send an email to a Customer Service Representative at orders@tashanda.com. In your
message indicate your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full
refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product
will be sent to you at no additional charge or a full refund (including shipping costs).
At TASHANDA, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a
bridge between consumers and our artists depends on high quality products and extraordinary customer service.
For Orders Shipped to the Continental US:
Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise
Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an
error by TASHANDA, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all
applicable shipping costs paid on the product(s) you are returning.
If the return is not a result of an error by TASHANDA, you will be responsible for all shipping and gift box costs incurred for the
order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking
(such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for
ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the
60-day period has expired.
For Orders Shipped Anywhere Other Than the Continental US:
Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise
Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an
error by TASHANDA, please be sure to indicate the nature of the error when requesting the RMA number and a customer service
specialist will provide you with further instructions.
If the return is not a result of an error by TASHANDA, you will be responsible for all shipping costs and duty incurred for the order
and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS,
FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all
items arrive at the Customer Service Center in their original condition. No refunds will be available after the 60-day period has
expired.
Returning a Gift:
If you have received a gift from TASHANDA and would like to return it, you may do so by requesting an RMA number during the
60-day period following receipt of the order. As soon as the return is received, we will issue you a Gift Certificate for the full
amount of the original order, less shipping charges, so that you may make a new selection from any of the fine offerings on the
site. Don't worry, we will not alert the person who sent you the gift as to your return request.
Promotion Codes on Returned Orders:
If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on
TASHANDA's part, we will gladly issue you a new promotion code for a future purchase on the site. If the return did not result from
an error by TASHANDA, you will be unable to re-use the original promotion code.
Issuance of Credit:
Your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you are
interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order
(either online or by phone) for the product you would like to purchase.
Important Notes and Restrictions:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer
Service Center.
No refunds or returns on custom orders.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when
you received it.
As a safeguard against potential abuse, TASHANDA reserves the right to deny a refund to anyone who has made what we
determine to be excessive returns.
Please note that gift box charges are not refundable.
Step-by-Step Return Instructions:
Request a Returned Merchandise Authorization (RMA) number by contacting the TASHANDA Customer Service Department at
orders@tashanda.com. Be sure to indicate your order number (which appears on your invoice), the name or Product ID of the
product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much
detail as possible). You will receive a prompt response from a customer service representative containing your RMA Number
along with any special return instructions.
If the return is the result of an error by TASHANDA and the merchandise is being returned from a United States address, we will
send you a prepaid mailing label for the return of the merchandise. If the return is the result of an error by TASHANDA but the
merchandise is being returned from an address outside the United States, a customer service representative will provide you
with specific return instructions. In all other cases, please send the merchandise you would like to return using a trackable
shipping service (UPS, FedEx, or registered mail within the US; UPS, FedEx, TNT, or DHL from outside the US). It is strongly
recommended that you insure the shipment, as you will be responsible for ensuring that all items arrive at the Customer Service
Center in their original condition.
Be certain to include the following along with the returned merchandise: your RMA number, name, email address, and mailing
address, as well as a copy of the original TASHANDA invoice (if available) and any feedback related to the order that you may
have forgotten to include in your original RMA request.
IMPORTANT NOTE: Refunds will not be available if the returned products have been damaged or altered in any way before
arriving at the Customer Service Center.
Once the merchandise has been received at the Customer Service Center, your credit card will be credited for the applicable
amount or, if you paid by check or money order, a check will be written in your name and mailed to you. If you would like to order
another item in place of the returned product, you will need to submit a completely new order either online or by phone.
Non-Received Orders
Be sure to indicate the correct mailing address when you are filling out your order form. TASHANDA is not responsible for items
that have not been received due to an incorrect address or change of address. If you have not received your order and would like
to check the status, please contact our Customer Service Department at orders@tashanda.com (be sure to note your order
number and email address, and verify the correct mailing address). A customer service representative will check our records to
determine when your order was processed and mailed.
Damaged/Incorrect Products or Incomplete Orders
At TASHANDA, we are focused on pleasing you. If you have received a damaged or incorrect item, or if you believe that part of your
order is missing, please immediately send an email to a Customer Service Representative at orders@tashanda.com. In your
message indicate your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full
refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product
will be sent to you at no additional charge or a full refund (including shipping costs).
Returns & Customer Service
...................................................................................................................................
 | |  | |  | |  | |  | |  | |  |
Ways to shop:
By Category:
By Brand:
| 100% Guarantee If you are not 100% satisfied we will send a replacement or a refund |
| Touched by a blog story? Donate here |